Consumer Reports Reliability Study: Ford Down, Chrysler Up

2011 Ford Explorer

Uh oh, Ford…

The new Explorer, Fiesta, and Focus all had below-average reliability in their first year. As a result, Ford’s overall reliability rank among 28 major car makes slipped from the 10th to the 20th spot this year—the biggest drop for any major nameplate in Consumer Reports 2011 Annual Auto Survey.

This news was circulated yesterday in an e-mailed press release and posted on the CR website later in the day. While many blogs and news sources are repeating the message that Ford’s reliability has gone down the drain, the truth is, it hasn’t. Most of the problems reported are technology-related and involve the MyTouch infotainment system, a distraction I don’t believe should even be in cars.

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