Car salespeople can be a shifty bunch.
How many times have car dealers outright scammed car buyers, using every sales trick ever invented to maximize their profits on each sale?
I’ve known salesmen who brag about how badly they’ve screwed costumers on car deals, just to fatten up their commission checks. So on the rare occasion when I hear about a dealership getting screwed, it’s hard to muster much compassion.
Check out this story:
According to the Star Tribune in Minneapolis, Tammy Townsend leased a 2007 Chrysler Pacifica from Wasler Chrysler. When the lease was up in October of 2009, she bought the car from the dealer for $11,639. She scored a pretty good deal, right?
Too good, according to the dealership, which is now suing Townsend for $7,000. It seems someone at the dealership made an “administrative error,” and the car should have been sold for $18,505. The dealer isn’t accepting the loss and is actually blaming Townsend for not speaking up about the low price. Now she’s dodging repo men while fighting to argue that the dealer made the mistake, all paperwork was signed, and the car is hers.
Townsend told the Star Tribune,
You can’t sell someone something and then come back and say, “Whoops, I made a mistake. You have to pay more.”
She’s absolutely right, and I am loving the fact that she screwed over a dealership, even if it wasn’t intentional. What the dealership should be doing is reprimanding whoever made the error, not going after the customer.
Doug Sprinthall, vehicle operations director for Walser Automotive Group, said, “She was told several times what the [correct] price was. We made a clerical error.”
Yeah, you made the error, Doug, so suck it up and enjoy being on the other end of a one-sided car deal.
Do you think the customer should have to pay the dealer in this situation?