“Well, let’s go get some dinner and think about it,” I said after test-driving a 2008 Audi Q7 with my girlfriend.
Our salesman and the sales manager stood with us, hoping to entice us into the next room, where we could discuss numbers. Upon hearing my desire to leave, the salesman shot a glance at his manager, who just smiled, nodded, thanked us for coming in and wished us a good night.
We went on our way and discussed the merits of the car over sushi, quite impressed with the lack of sales pressure and the overall pleasant experience at the dealer.
If all experiences were like that, there’d be no reason for change. Yet change is happening.