Costco Auto Buying Program: Scam or Good Deal?


I’m paranoid about getting scammed.

It’s almost to the point where I don’t even want to answer the phone out of fear I’ll accidentally blurt out my social security number to someone claiming to work at my bank.

When it comes to car buying, my guard goes up like I’m a schizophrenic at a CIA interrogation. 

That’s why I was intrigued when I discovered an auto buying program at Costco. The company’s website claims Costco saves members a lot of hassle and an average of $1,000 off a typical transaction price. It works like this:

Members choose the make and model they’re interested in, then Costco refers them to a local dealer who shows the customer the vehicle’s invoice price, the MSRP, and the Costco no-haggle price.

A no-haggle price with built-in savings sounds pretty good on the surface, but still my paranoia wasn’t eased by browsing Costco’s website. Digging a little deeper online, I found a lawsuit filed in January by a New Jersey woman who says the program is deceptive.

Her main accusation, according the paperwork, is: 

The Costco auto program is misleading and deceptive because its “members only” price is exclusively defined in reference to the “invoice price” of authorized dealers. The Costco auto program does not control the underlying invoice price, and its participating dealers can and do manipulate that price in any number of ways.

A-ha! I knew there had to be something. Everyone knows dealers try to squeeze every ounce of cash they can out of people, so if there’s a price they’ll immediately accept, they must have a good amount of profit built in. Still, I trust Costco….

So I decided to put its auto buying program to the test.

While I was shopping to replace my wife’s car a few weeks back, we looked at getting a 2009 Honda CR-V EX AWD. It was black with a window sticker price of $25,635. We got pretty far into the negotiations before they broke down over the value of our trade-in. The purchase price we arrived at: $23,600.

With this in mind, I contacted the Costco Auto Program with no intent of buying, but to research this story. I wanted to see how close their offer was to the price I negotiated myself. I filled out the online form and waited 24 hours. They never called. So I called the “specially trained” Costco-approved salesman I was referred to and asked what my price would be.

He asked me to come in and see the car. I told him I’d seen it already and just wanted to know the Costco price. I eventually convinced him I wouldn’t come in unless I knew the price was acceptable. 

Then he told me: $23,900.

I admit, I was impressed. I came  to the conclusion that programs like Costco’s just might be worth it if you’re the kind of person who cowers at confrontation and despises negotiation. The deal, at least in this case, wasn’t too bad!

If you’re a negotiation pit bull, though, go after ‘em, and take every hundred you can get!

Would you consider, or have you used, something like Costco’s auto buying program?


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  1. Sean
    November 25th, 2015 at 22:39 | #1

    I am surprised at the number of negative responses that I see posted here regarding the Costco Auto Program. It would appear that whether it is a bargain or a scam, greatly depend on the dealer and how well it stays within the rules of the program?

    My wife and I just purchased a 2016 Subaru Forester 3 weeks ago using the Costco program. We were originally looking at Certified Used, but with the Costco Auto Program, we were able to buy a new vehicle for around the same price as a 2014 Certified used. The Costco deal for the new car was about $3200 off the sticker price using the Costco Auto Program. Could we have done better than that had we fought tooth and nail? Perhaps, but there is something to be said for the no-haggle approach as well and our time is money also.

    I have to say it was the most pleasant car buying experience that either of us had ever had. I dare say it was almost fun? The salesman called and asked us which car we were interested in, color, options, etc. He checked his inventory and had one that matched our requirements. When we arrived the car was detailed and ready to go. He asked if we would like to take a test drive of our specific car. We declined having already test driven a couple of them during the process. We then proceeded to fill out the credit app, met briefly with the finance guy to sign paper work, salesman went over our manual and the car itself, feature by feature and sent us on our way. There was no haggling once we were there, no up-selling, no trying to change the deal after the fact. Just very straight forward and simple. Not the slightest bit of anything that even vaguely smacked of scam. Straightforward and pleasant.

    A day or two later I received a survey from Costco regarding the Costco Auto Program. Filling it out resulted in a coupon worth 50% parts, accessories and service up to a $200 discount. I took advantage of this to add body side moldings and front and rear bumper guards, which resulted in the full $200 discount.

    You can also get subsequent coupons from Costo Auto Program for 15% off parts, service and accessories. I am not if you need to buy a car or just be a Costco member for that. I think the later since it “Applies to any existing vehicle in your household,” but maybe it only applies to other vehicles if you buy at least 1 new one through the program? I don’t know on this aspect.

    Anyway, I guess it comes down to the dealerships and maybe the brand of car you buy? But our experience I would rate a 5/5 star.

  2. Tnerb
    November 12th, 2015 at 15:25 | #2

    The 2016 Honda Pilot has limited production and inventory. However, I was able to get a price very close to Invoice. I am going to reject dealer accessories (MARGIN generators) and focus also on getting a good deal on my trade. too bad the dealer is WAY TOO FAR from my house…. Trying to work out a delivery.

  3. dan
    November 6th, 2015 at 22:47 | #3

    @ Juvernia
    as long as there are laws that prevent me from buying a car online and having it delivered to my home- and forcing me to go to a dealer- I will say that your comments are obviously false. When that sort of body of law exists around hamburgers you may have a point. geesh you are dishonest.

  4. dan
    November 6th, 2015 at 22:44 | #4

    @ Tim
    yes the fleet guy does not do the pressure (duh) the “warranty guy” does. Have you ever bought a new car?

  5. dan
    November 6th, 2015 at 22:43 | #5

    They still double teamed me and high pressured me big time. I had to get Costco on the phone- then the manager gave me a lower price, Well, why did they not give me the better price in the first place? and why did they double team me and do the dirty car dealer tricks?!?

  6. Tim
    November 6th, 2015 at 12:19 | #6

    Just an FYI – I see a lot of people saying they’re hassled, pressured or given bad deals…

    You cant NOT speak to just any sales person. Typically it’s the fleet salesperson that handles Costco sales. Make sure you set up the appointment with Costco website/number and only talk to that one person. If you’re not being treated correctly just walk away. Pretty simple.

  7. Sharon
    October 31st, 2015 at 20:17 | #7

    At Chevy/ GMC dealer today looking at a new car. They asked us, as they did everyone who came, if they were Costco members. Found the car we wanted… shown the “Costco price” …which was very good!. Halfway through the deal…. Sales manager came out and said the car we were interested in was not on Costco’s list and we would have to RE-start negotiations. THEN…. the dealer kept adding back in more and more money… including an $800 fee (that had not been mentioned before) for bringing the car we wanted from another lot. The MSRP was $42,000 (Costco price was $38,500) By the time they finished adding in all their extras… that figure magically jumped from $42K up to $49K,….no discounts or incentives . Plus on our trade-in they offered us $7500 on a car that had a low trade in of $12K WTH????? Hmmmmm….does make me wonder if Costco encourages dealers to play this game, or is this something the dealers have come up with on their own.

  8. Ricky
    October 15th, 2015 at 16:40 | #8

    I just got off the phone with an “Authorized Dealer” and he stated that Costco did not have a buying program for the Honda Pilot. He said they were selling for the MSRP and nothing less.

    Waste of time in my opinion.

  9. Anita
    October 11th, 2015 at 10:50 | #9

    We bought a 2015 jeep in February and we saved 3500.00 for being a costco executive member. Yesterday we bought a 2015 GMC Sierra we saved 3000.00 and we are receiving a 700.00 cash card from the costco auto program . This is not a scam! The way to do this is to get pre authorized by calling the 1 800 800 5778. They will give you a list of dealers that participate . Not all makes and models are in the program. Being a EXECUTIVE member really does pay for itself. Don’t just go gold star go for EXEUTIVE. Very happy COSTCO member.

  10. Juvernia
    September 29th, 2015 at 12:52 | #10

    As referred to by Patti in a previous comment, I am one of the “slimeballs” that sell cars. You are correct in an effort to stay in business, dealerships will attempt to make a profit. I will be honest enough to say that a lot of the tactics can be reprehensible but no one complains about paying $5 for a Whopper with cheese (no drink, no fries). Or when you purchase a mattress for $800 which could be as much as 60% above retail. With that being said there are many of trying to provide a service in a respectable manner. The reason people feel the way they do is because many don’t know much about the car they are buying or have anything that they can compare to know they are getting a good deal. using the Costco service will allow you to get a good deal without having to fight for every dollar.

  11. Rexy
    September 28th, 2015 at 12:19 | #11

    Do your own negotiating. I used the costco auto program to set up two dealer visits in search of a mid size sedan with an MSRP of $26,100. The first dealer gave me a $1,200 discount off the MSRP, which I thought was a joke. The second dealer gave me a $2,600 discount off the MSRP, which I thought was OK.
    Then, I went to a third dealer on my own (not in the costco auto program) for the same car/same options. I did let the salesman know that I had been shopping though the costco program and their first offer was very close to the $2,600 off. After about 90 minutes of back and forth negotiations, I bought the car at $5,000 off the MSRP. And, they added 5 years of free oil changes.
    Do your homework and play their game. They really, really want you to buy their car. Use their motivation against them and to your advantage. And, let them know you are willing to go to another dealer to see their offer.

  12. Patti
    August 16th, 2015 at 19:38 | #12

    I’m glad I saw these comments! In Hawaii the salesmen just the same as on the mainland. Is that a prerequisite to becoming a car salesperson? Devious and scheming and like the person above described them as slime balls?

  13. Phil Conkling
    August 4th, 2015 at 00:47 | #13

    Please keep in mind that neither Costco nor any of the other buying services seek to limit the out-the-door price or financing terms only the so-called “price.” Dealers can and do raise fees and/or undervalue your trade-in to cover whatever incremental discount Costco requires on the car itself.
    Use the Costco program price as a starting point for the car element of the deal. But then make sure you get multiple out-the-door prices that include trade-ins and/or down payments, all fees and taxes, and all financing options, including dealer financing, straight cash purchases, and lease.
    Generally speaking, the discount of the Costco price off MSRP will be magically erased by the dealer via higher ‘processing’ fees, lower trade in values, higher finance rates or higher front- and back-end fees on a lease.

  14. Rocco Lugere
    August 2nd, 2015 at 10:12 | #14

    @ Mike
    Spoken like a true car salesman . While Im at it you can go fuck yourself, this forum is for people to discuss their expericence with the Costco program not for some slimball dealer to vent.

  15. Boris
    June 30th, 2015 at 22:37 | #15

    The Costco Auto Program is not worth to try it. I called Costco to be assisted in buying Toyota Highlander 2015. A Costco so called “highly trained” representative sent me to a dealer who told me that this particular was excluded. Later on I found out that Costco was awere of it but sent me anyway. I guess they making money just have you go to a dealer. Do not waist your time. Very disapointed

  16. June 11th, 2015 at 07:42 | #16

    The discount above (personally negotiated is 7.9 percent off MSRP. Costco’s was 6.8 percent. Now, small SUV can be pretty good sellers. My daughter just bought one (Toyota) with a 18.2 percent discount off MSRP. Her first car buying experience. Now I gave her my 2 cents worth so she had some preparation. I don’t consider upwards of 8 percent discount too shabby a discount, but…you judge.

  17. Jim
    June 10th, 2015 at 19:19 | #17

    The Costco auto program is a border line scam. They show you “Costco” prices that are lower than Msrp but the problem is that all those numbers are artificially inflated to begin with. I walked into a deal with Costco program and actually still ended up haggling with them and got the price down even lower than the Costco price. If I had just walked in with my Costco price I would have still over paid. I mean come on, why would the dealer be in it if they weren’t making money with this Costco deal.

  18. Patrick
    June 9th, 2015 at 18:09 | #18

    I bought a car through the Costco auto program and it was the worst buying experience EVER! I am extremely disappointed that Costco referred me to these slime balls . The Costco brochure said, NO pressure, stress free buying experience…

    Well, it wasn’t like that at all. The dealership they referred me to hustled me into a six year financial mistake.

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